At PA365 we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use the PA365 platform, how we use it, who we share it with and how we keep it secure. Whether you are depositing in PKR via JazzCash, placing a cricket bet or checking your VIP tier — your data is handled with care.
The core principles that guide how PA365 handles your personal information
PA365 does not sell, rent or trade your personal information to any third party for marketing purposes. The data you share with us stays within PA365 and the carefully vetted partners who help us run the platform.
All data transmitted between your device and PA365 — including payment details for JazzCash, Easypaisa, Raast and bank transfers — is protected by industry-standard encryption to prevent unauthorised access.
We are clear about exactly what information we collect, why we collect it and how long we keep it. There are no hidden data practices at PA365 — everything is set out plainly in this Privacy Policy.
You have the right to access, correct or request deletion of the personal information PA365 holds about you. Contact our support team at any time to exercise your data rights and we will respond promptly.
We only collect information that is genuinely needed to provide you with a safe, functional and personalised PA365 experience. We do not collect data beyond what is necessary for account management and platform operation.
PA365 does not knowingly collect personal information from anyone under the age of 18. If we determine that an account belongs to an underage individual, the account is closed and the data is handled in line with our safeguarding policy.
When you register an account and use PA365, we collect certain personal information. This falls into a few broad categories: information you provide directly, information generated by your use of the platform and technical information collected automatically by our systems.
Information you provide directly includes your full name, date of birth, contact details (mobile number and email address), your preferred payment method details and any identity documents you submit for verification purposes — such as your CNIC or passport. When you contact PA365 support, we also retain a record of that correspondence.
Information generated by platform use includes your transaction history in PKR (deposits, withdrawals, bonus claims), your betting and gaming activity across sports, live casino, casino, slots and fish games, your VIP tier progress and points balance, and your account settings and preferences.
Technical information collected automatically includes your IP address, device type and operating system, browser type and version, the pages and sections of PA365 you visit, session duration and navigation patterns, and cookie-related data as described in the Cookies section below.
PA365 uses the information we collect for specific, legitimate purposes directly connected to running the platform and providing you with a safe and functional service. We do not use your data for purposes beyond what is described in this Privacy Policy without informing you first.
Account management: Your registration details are used to create and maintain your PA365 account, verify your identity, process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or cards, and manage your VIP tier and points balance.
Platform personalisation: Your gaming activity and preferences help us personalise your PA365 experience — for example, surfacing cricket betting markets or PSL odds that are relevant to your interests, or presenting VIP offers and promotions appropriate to your tier level.
Security and fraud prevention: Technical data such as your IP address, device information and session patterns are used to monitor for suspicious activity, detect duplicate accounts, flag unusual transaction behaviour and protect the integrity of the platform for all players.
Responsible gaming: Your activity data is used to support responsible gaming features, including monitoring for patterns that may indicate problematic behaviour and applying any deposit limits, cooling-off periods or self-exclusions you have requested.
Communications: Your contact details are used to send you important account-related notifications, transaction confirmations, security alerts and, where you have opted in, promotional communications about PA365 offers and events. You can opt out of marketing communications at any time through your account settings or by contacting support.
All financial transactions on PA365 are conducted in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer or a card, PA365 collects the transaction reference details and the amount involved. We do not store full card numbers or mobile wallet PINs directly — payment processing is handled through the relevant payment provider's secure infrastructure.
Transaction records are retained for the period required to meet our account-keeping obligations and to handle any dispute, chargeback or verification request that may arise. If PA365 requests supporting documentation as part of a source-of-funds check or identity verification process, those documents are stored securely and accessed only by authorised staff involved in the verification process.
Your PKR transaction history — deposits, withdrawals, bonus credits and wager settlements — is visible to you within your PA365 account at all times. If you notice a transaction you do not recognise, contact PA365 support immediately so that the issue can be investigated.
PA365 uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences and understand how players use different sections of the site. A cookie is a small text file stored on your device when you visit a website. It does not give PA365 access to your device or any personal data beyond what it was created to store.
We use the following types of cookies on PA365:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Keep you logged in, maintain your session and allow core platform features to function | Session / until logout |
| Preference | Remember your language, display settings and other personalisation choices | Up to 12 months |
| Analytics | Understand how players navigate the platform so we can improve the experience | Up to 24 months |
| Security | Detect suspicious activity, prevent fraud and protect your account | Session / short-term |
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of PA365 and may prevent you from logging in or completing transactions. Disabling analytics or preference cookies will not stop you from using the platform but some personalisation features may not work as expected.
PA365 does not sell or rent your personal information to any third party. We share data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.
Payment providers: When you make a deposit or withdrawal, the relevant transaction details are shared with the payment provider you have selected — such as JazzCash, Easypaisa or your bank. This is necessary to process the transaction and cannot be avoided. Payment providers are bound by their own privacy obligations and the data shared is limited to what they need to complete the transaction.
Game providers: PA365 sources casino, slots, live casino and fish game content from third-party game providers. When you play a game from one of these providers, limited technical and transaction data may be shared with the provider to facilitate the game round, validate results and settle winnings. Game providers are contractually prohibited from using this data for any other purpose.
Identity verification services: If identity or age verification is required, your identity document details may be shared with a specialist verification service provider. These providers are bound by strict data handling agreements and the information is used solely for verification purposes.
Legal and regulatory requirements: PA365 may disclose personal information if required to do so by applicable law, court order or regulatory authority. In such cases, disclosure is limited to what is strictly required and we will notify you where we are legally permitted to do so.
In all cases, third parties who receive your data are required to handle it securely and use it only for the purpose for which it was shared. PA365 does not authorise any third party to use your information for their own marketing or commercial purposes.
PA365 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction. These measures include industry-standard encryption for data in transit, secure server infrastructure with access controls, regular security assessments and staff training on data handling procedures.
Your PA365 account is protected by a password that only you should know. We strongly recommend that you choose a strong, unique password and do not reuse it across other websites or apps. PA365 will never ask you for your password through any channel — not by email, chat or phone. If you receive a message asking for your password, do not respond and report it to PA365 support immediately.
While PA365 makes every reasonable effort to protect your data, no internet-based system can guarantee absolute security. If you believe your account has been compromised, contact PA365 support without delay so that your account can be secured and the situation investigated. We will notify affected users if a significant data security incident occurs that could affect their personal information.
PA365 retains your personal information for as long as your account is active and for a reasonable period after account closure, as required to meet our record-keeping obligations and handle any outstanding disputes, verification requests or regulatory queries that may arise during that period.
Transaction records in PKR — including deposits, withdrawals and wager history — are retained for a minimum period to support dispute resolution and financial accountability. Identity verification documents are retained for the period required by the verification process and then securely deleted once no longer needed.
If you request account closure and there are no outstanding issues on the account, PA365 will delete or anonymise your personal data within a reasonable timeframe following the closure. Anonymised, aggregated data — from which no individual can be identified — may be retained indefinitely for analytical and platform improvement purposes. If you have specific questions about how long particular data is kept, contact PA365 support for clarification.
As a PA365 account holder, you have rights in relation to the personal information we hold about you. These rights are available to every registered player regardless of VIP tier and can be exercised at any time by contacting PA365 support.
Request a copy of the personal information PA365 holds about you, including your account data, transaction history and any identity documents on file.
Ask PA365 to correct any inaccurate personal information held in your account. You can update basic contact details directly through your account settings.
Request deletion of your personal data. This is typically processed upon account closure, subject to any retention obligations PA365 is required to meet.
Object to PA365 using your data for marketing communications. You can opt out of promotional messages at any time through your account settings or via support.
Request your personal data in a structured, commonly used format so that you can transfer it elsewhere if you choose to do so.
Ask PA365 to restrict processing of your data in certain circumstances — for example, while an accuracy complaint is being investigated.
To exercise any of the above rights, contact PA365 support. We aim to respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning the request to ensure the data is released or modified only at your instruction.
PA365 is strictly an adults-only platform. We do not knowingly collect, store or process personal information belonging to anyone under the age of 18. All players are required to confirm that they are 18 or over during registration, and PA365 may request age verification documents — such as a CNIC or passport — at any point.
If PA365 becomes aware that personal information has been collected from a person under the age of 18, that account will be closed immediately. Any real-money balance held in an underage account will be handled in line with our safeguarding procedures and will not be released to the account holder. If you believe an underage person has opened a PA365 account, please contact support so that appropriate action can be taken without delay.
PA365 reserves the right to update this Privacy Policy from time to time to reflect changes in how we collect or use data, changes in platform features or changes in applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.
Where changes are material — meaning they significantly affect how your personal information is handled — PA365 will notify registered players via the contact details associated with their account before the changes take effect. Continued use of the PA365 platform after the effective date of an updated policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy or how PA365 handles your personal data, contact PA365 support at any time. We are happy to clarify any point in this policy and to help you understand and exercise your data rights.
Quick answers to what Pakistan players ask most about PA365 data and privacy
If anything in this Privacy Policy is unclear, or if you want to exercise your data rights, PA365 support is available 24/7. You can also visit our FAQ for quick answers to common questions.
18+ only | Please play responsibly | Responsible Gaming